Refund & Cancellation Policy

Last updated: 20 October 2026

We want you to love your fragrance. This page explains how to cancel an order, return an item and get your money back. It does not limit any right you have under the Israeli Consumer Protection Law, 1981.

1. Your right to cancel

• You may cancel an online purchase within 14 days from the day you receive the product, or from the day you receive our order confirmation, whichever is later.
• If you are a senior citizen (65+), a person with a disability, or a new immigrant, and your purchase involved a conversation with us (for example by phone, WhatsApp or chat), you may cancel within 4 months. We may ask for a document confirming your status.
• You can cancel an order that has not yet been shipped at any time before it ships, free of charge.

2. How to cancel

Choose whichever is easiest for you — you never need a reason:

1. Online: sign in, open My Orders and press "Cancel / return" next to the order.
2. By email: write to info@khuripharm.com.
3. By phone: call 04-9565778.
4. By post or in person: Main Road 70, Kafr Yasif 2490800, Israel.

Please include your name and order number. We confirm every cancellation in writing.

3. Condition of returned items

Return the product unused and unopened, with its seal and original packaging. For hygiene reasons a fragrance that has been opened or used cannot be returned unless it is faulty, damaged or not what you ordered.

4. Refunds and fees

• We refund you within 14 days of receiving your cancellation notice, to the payment method you used, and cancel the card charge.
• If you cancel for a reason that is not our fault, we may deduct a cancellation fee. In total we never deduct more than 5% of the price or ₪100, whichever is lower.
• If the product is faulty, damaged, not as described, the wrong item, or was delivered late, no cancellation fee applies, we refund the shipping cost as well, and we collect the product from where it was delivered to you.
• In other cases you can bring the product to our store or post it back to us; return postage is at your own cost.

5. Damaged, faulty or wrong items

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible — ideally within 48 hours — with your order number and a photo. We will arrange a free replacement or a full refund, including shipping.

6. Exchanges

Want a different fragrance instead? Cancel the original order as described above and place a new one, or contact us and we will help.